Highest standards of administration at The Nelson Trust with ISO 9001 certificate award

Jun 10 2016

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Thanks to the support of local business IMSM, The Nelson Trust is now proud owner of an ISO 9001 Certificate. This means that we meet the very highest international standards of administration. Sue Smith, Clinical Manager, explained ‘this is the quality assurance stamp. It will bring a huge amount of re-assurance to the Care Commissioners who make decisions about which rehab to choose.’

This all started when the charity committee at IMSM voted to support The Nelson Trust last year. IMSM is a global company with 21 offices across six continents, employing about 200 staff. They have not left a stone unturned, including policies, procedures, invoicing, protocols and infrastructure. IMSM has created a manual (to be updated annually) to ensure that standards are maintained. They will continue to raise funds to enable The Nelson Trust bring belief, hope and long term recovery to lives affected by addiction. So far, they have run a tombola and a quiz night. In total, including the cost of the ISO 9001 certification, they have already raised a whopping £6,900 and plan to do more over the coming year.

Michael Bright, Managing Director at IMSM, explained how none of this would have been possible without the help of Chris Mewis, Lead Auditor (IRCA), who coached Sue Smith through the process and wrote the manual which will now be the cornerstone of The Nelson Trust administration.

John Trolan, CEO at The Nelson Trust, explained ‘we will not only be more efficient, but also give all external stakeholders even more confidence in working with us. So much of what we have achieved has come about because somebody cared enough to act. Support from businesses like IMSM makes it possible for us to bring hope to more families struggling with addiction.’